Carla Bobka, relationship person.
My life revolves around relationships, and there is little that means more to me. Not just family and friends, but business relationships, too. In fact, I have a knack for those.
With more than 15 years in professional relationship management, I’ve realized supporting those relationships is not intuitive to everyone. It is intuitive to me. The blogging platform is a way to pass along what I know, lessons learned and insight to those who might find it useful or are just curious. Relationships aren’t rocket science, but they do take attention. This is a spot for me to dump thoughts on of the skills I’ve learned and some of my instincts, making room for more to show up.
Typically I enter new business relationships to fix a long-standing problem. “Send Carla, see what she can do,” has developed over time. I fix things and set up a system so it stays fixed for a pretty long time. That builds trust, even when we start out in a very confrontational environment. When you make the customer successful, the customer will give you a chance to be successful, too.
Have a goal > Develop a strategy > Work the process > Measure the results.
Random Personal stuff:
Married: to Superman-seriously, read the Say Thanks post about the cookies and you will see what I mean.
Kids: yes, :-)
Favorite Band: Steely Dan (esp. Deacon Blues)
Last meal: biscuits w/ sausage gravy, lots of pepper
Starter and Finale of the day: coffee (illy, not DD; black, since I was 3); vino
Greatest sport: football
Greatest game: golf, and Mexican Train Dominoes
Grad School: Villanova Executive MBA, the hardest 21 months ever, and brought some of the best relationships ever.
Character trait that gets me in trouble: failure to state the obvious, ’cause its obvious.
Dream job: professional party giver, which is why I’m also a CAbi rep.